If you have seen a house at Bungalow.Net and before booking you have some questions, there are several ways you can contact us.

• * At the house you can click on 'questions and answers'; perhaps the answer to your question already exist. If not than you may ask your question, type your email address and we will contact you as soon as possible.
• * You can reach us per e-mail at info@bungalow.net from Monday to Saturday from 8:30 to 23:00. Our team is at your service.*
• You may also call us from Monday to Saturday, from 8.30 to 23.00 on the telephone number +44 203 137 28 91.
• * Through our 'call me' service you may leave a request to be called back. If you leave your phone number with (eventually) a brief message we call you back at the desired time,during our opening hours.

If you are looking for a holiday house, you have to type in our search menu the desired arrival and departure date, the number of people and the desired country or region. In this way only the available properties are displayed. Of course you can also search without a specific date and when you found the property that you want to rent, you can look at the periods in the calendar for the availability of the house or by indicating the date and the number of people. In both cases, you see immediately the price of the house for that period.
You can easily book the house in 4 easy steps. You type the correct dates and number of people and you click on the red link: book now! Then you will be directed to our secure booking process.

• * At step 1 enter your personal data and/or eventual of your party. When completed you can proceed to Step 2 by clicking the "continue" button.
• * At step 2 you can specify any preferences for extra services, if available (Note: this can not be guaranteed). Furthermore we offer you the possibility to get various insurance policies and you can choose whether your want to get the travel information by post or e-mail, or if you want to receive our newsletter. After indicating all the details, proceed to Step 3 by clicking the "continue" button.
• * Step 3 is the final step of your reservation. You can read here all the applicable House rules / additional conditions of the owner, the conditions of the thuiswinkel.org and other specific conditions. If you accept all this you can go further to choose the desired payment method and here you can write an additional remark that may interest the owner (for example the check in time). Once you have given your agreement to the terms, you click the "definitive booking" button. This leads you to Step 4.
• * At step 4 you get your reservation number and an overview of your data. You can directly print this page. We also offer the option to pay online.

Once your reservation has been made, you receive a confirmation per email asap. We kindly ask you to confirm your details by clicking the link from your mail. In this way we know that we have received the correct data. The owner of the apartment will receive your confirmation in the same time and will confirm the reservation as well. After receiving the payment of the reservation, we send you the route description.

Bungalow.Net offers you the possibility to pay online. Our Dutch tenants can choose the following payment methods: iDeal, credit card or bank transfer. The tenants from all other countries can pay only by Credit Card or bank transfer. For the online payments we collaborate with Docdata Payments, a site for secure payments.

• * The iDeal payment method cooperates with most banks in the Netherlands, offering you the possibility to pay using your own internet banking. You choose the bank you want and you are immediately redirected to your own bank log-in page. After you log in and pay, your reservation will be recorded directly as paid. The characteristics of the payment are copied directly from your reservation .
• * Paying by Credit Card is the second online payment option. For this you have to fill in your credit card details on the secure website in order to pay. Please note that when you do the payment by credit card, the sum is NOT automatically debited (Paying with a credit involves extra costs).
• * Another payment method is by bank transfer. By this you are free to chose the desired way that your bank makes the bank transfer to Bungalow.Net. After booking you receive an invoice with our account details. Do not forget to mention your reservation number when paying. (Please note that a bank transfer payment process takes between 3 and 8 days, for this reason you may be asked to send a receipt.)

Although our holiday houses are described in detail on our website and the landlords pay attention to maintain them in good condition, the situation that the house is not entirely to your satisfaction may occur. If you encounter this kind of problems on spot, you must first notify the owner, key holder or the receptionist. Many problems can be immediately solved by them. We kindly ask you to inform us as well. If you have not found solutions to those problems, please contact Bungalow.Net, within 24 hours after arrival. You can reach us from Monday to Saturday from 8.30 until 23.00 on the phone number +44 203 137 28 91. As soon as you call us, we try to find a solution to your complain. Please give the landlord at least 24 hours to solve your problems. Note that we can help you only on spot, not afterwards. If there were not found proper solutions to your complaint, you may write us (by post or e-mail ). Bungalow.Net always send you an acknowledgment for the mail received. You get an answer from us within 14 days from the day we have received your mail. Bungalow.Net thereby acts as an intermediary between tenant and landlord and will handle the complaint objectively. If there could not be found an agreement, then the tenant may appeal to the Arbitration Board of the Thuiswinkel Waarborg.